Resume
Zsófia Anna Somogyi
Service Designer | Customer Experience | Service & Process Transformation
Service Designer and Customer Experience professional with 5 years of experience improving internal services in an international engineering environment. Combines customer research, journey mapping and information architecture with service implementation, UAT and operational improvement — translating customer insights into owned improvement actions, service enhancements and digital transformation initiatives.
Experience
Oct 2026 – Present
Logistics Specialist
Robert Bosch Kft. · Budapest, Hungary
Deepening hands-on understanding of the operational systems behind enterprise services.
Jan 2026 – Sep 2026
Project Coordinator
Robert Bosch Kft. · Budapest, Hungary
Coordinated the UX workstream of an enterprise knowledge-hub redesign: synthesised survey and interview findings to redesign 30–40 standards pages with a more scalable information architecture, navigation model and reusable content structure.
Sep 2021 – Dec 2025
Design Engineer
Robert Bosch Kft. · Budapest, Hungary
Expanded Customer Journey Mapping from a local Packaging Design initiative into a cross-regional improvement approach. Mapped service processes and stakeholder requirements for standardised ServiceNow workflows, coordinated UAT, and supported adoption through training materials and customer-facing documentation.
Aug 2022 – Present · concurrent role
UX Champion
Robert Bosch Kft. · Budapest, Hungary
Promoted UX adoption across regional and executive forums, connecting customer insights with continuous-improvement activities and service-transformation initiatives.
Selected earlier experience
Apr 2020 – Sep 2020
Process Engineer
Procter & Gamble · Gyöngyös, Hungary
Analyzed packaging issues using structured problem-solving and Six Sigma tools.
Nov 2019 – Feb 2020
Web & Graphic Design Intern
EGInA · Foligno, Italy
Website concepts and communication materials for international projects in Italy.
Jun 2018 – Sep 2019
Own Brand Trainee
METRO Cash & Carry · Budaörs, Hungary
Internal UI research and redesign, supplier coordination.
Education
- MSc — Design Management · Metropolitan University, 2020–2022 · Thesis: Current Challenges in Design – Digital Accessibility
- BSc — Industrial Design Engineering · Óbuda University, 2015–2019
Professional development
- IBM Product Owner training (2026)
- Google UX Design
- Google Project Management
- Design for a Better World — Don Norman, IxDF (2024, top 10%)
- EPAM Junior Front-End Online Program (2021)
Languages: Hungarian C2 · English C1 · German A1